Refund & Cancellation Policy

1. Overview

This policy applies to all purchases made from Dewan Digital LLC ("Dewan Digital", "we", "us"), whether you pay through a Stripe invoice for a service or through Stripe checkout for a digital product on dewandigitalllc.com. By making a payment, you agree to this policy and to our Terms of Service.

2. Service projects

This covers our Starter and Launch packages and any custom project. Every project starts with a free call and a written scope, which is shown on your invoice or proposal.

Before work begins. If you cancel after paying but before we start work, you receive a full refund.

After work begins. If you cancel once work has started, we refund the amount paid minus the value of work already completed. We calculate this from the milestones or deliverables listed in your scope, and we share the breakdown with you in writing.

After delivery. Once final files or a live site are delivered and approved by you, the project is complete and the payment is not refundable. Revision rounds included in your package are there to make sure the work is right before approval.

If we cannot deliver. If we are unable to deliver the agreed scope for any reason on our side, we refund the full amount for the undelivered part of the work.

3. Monthly retainers

Retainers are billed monthly in advance through Stripe. There is no long-term contract.

You can cancel at any time by emailing mail@dewandigitalllc.com before your next billing date. Cancellation takes effect at the end of the current billing period, and you will not be charged again. We continue to deliver the work for the month you have already paid for. Payments for a billing period that has already started are not refunded, unless we fail to deliver the work for that period.

4. Digital products

Our prompt packs, templates, kits and checklists are delivered instantly as digital downloads. Because digital files cannot be returned, sales are final, except in these cases:

• You were charged more than once for the same product.
• The file is missing, corrupted or will not open, and we cannot fix it within 5 business days of your report.
• The product is materially different from its description on our website.

Refund requests for digital products must be made within 14 days of purchase.

5. How to request a refund

Email mail@dewandigitalllc.com with your name, the email used for payment, your invoice or receipt number, and the reason for your request. We reply within 2 business days.

Approved refunds are returned to your original payment method through Stripe. Depending on your bank, the refund usually appears within 5 to 10 business days.

6. Payment disputes

If something is wrong with a payment, please contact us first. Most issues are solved quickly by email, and it is faster for you than a bank dispute or chargeback.

7. Contact us