Terms of Service

1. Agreement

These terms apply when you use dewandigitalllc.com, buy a digital product from us, or hire Dewan Digital LLC ("Dewan Digital", "we", "us") for a service. By paying an invoice or completing a purchase, you agree to these terms, our Refund & Cancellation Policy and our Privacy Policy. If a signed proposal or contract with you says something different, that document takes priority for your project.

2. Our services

We provide newsletter setup, website and landing page design, email design and newsletter production services. The packages on our website describe what is typically included. The exact deliverables, timeline and price for your project are confirmed in writing after a call and shown on your invoice or proposal.

Work that falls outside the agreed scope, such as extra pages or additional revision rounds, will be quoted separately before we start it.

3. Prices and payment

All prices are in US dollars (USD). Services are paid by Stripe invoice. Unless your invoice says otherwise, payment is due before work begins. Monthly retainers are billed in advance each month. Digital products are paid in full at checkout.

If an invoice is not paid by its due date, we may pause work until it is paid. You are responsible for any taxes that apply to your purchase in your location.

4. Your responsibilities

To deliver on time, we need you to provide content, brand assets, account access and feedback when requested. Delays in getting these to us may move the delivery date.

You confirm that you own or have permission to use any text, images, logos and other material you send us, and that using them in your project will not break anyone else's rights.

If we do not hear from you for 30 days during an active project, we may close the project. Any refund is then handled under our Refund & Cancellation Policy.

5. Ownership of work

Once you have paid in full, you own the final deliverables we created specifically for you, such as your logo, website design and written content.

We keep ownership of our own pre-existing tools, code, templates and methods that we use across projects. Where these are part of your deliverables, you receive a permanent license to use them as part of your project.

Third-party items such as fonts, stock images and software platforms remain subject to their own licenses.

6. Portfolio use

We may show completed work, such as screenshots of a website we built, in our portfolio and on this website. If you would prefer we do not, tell us in writing and we will not use it.

7. Digital product license

When you buy a digital product, you receive a personal, non-transferable license to use it for your own business and your own client projects. You may not resell, share, give away or publish the files themselves, in original or modified form, or include them in a product you sell.

8. Third-party platforms

Our work often runs on platforms we do not control, such as newsletter, website, hosting and payment services. We are not responsible for their outages, price changes, policy changes or account decisions. You are responsible for your own accounts and subscriptions on those platforms.

9. No guaranteed results

We do our best work on every project, but results such as subscriber growth, open rates or revenue depend on many things outside our control. We do not guarantee any specific business result.

10. Limitation of liability

To the fullest extent allowed by law, our total liability for any claim related to our services or products is limited to the amount you paid us in the three months before the claim. We are not liable for indirect or consequential losses, such as lost profits, lost data or business interruption.

11. Ending a project

Either side may end a project with written notice by email. You pay for work completed up to that point, and any refund is handled under our Refund & Cancellation Policy.

12. Governing law

These terms are governed by the laws of the State of New Mexico, United States. If a disagreement comes up, we will first try to resolve it in good faith by email.

13. Changes to these terms

We may update these terms from time to time. The version in effect when you pay is the one that applies to that purchase.

14. Contact us